Cancellation & Refund Policy

Welcome to Bookworm.in. This Cancellation & Refund Policy explains the terms related to order cancellations, refunds, replacements, and return eligibility for purchases made through our website or mobile application in 2026.

1. Order Cancellation

• Orders may be cancelled only before they are dispatched or marked as “Out for Delivery.”
• Once an order has been shipped, cancellation requests may not be accepted.
• If cancellation is approved before dispatch, the refund will be processed to the original payment method.
• Bookworm reserves the right to cancel any order due to: stock unavailability, payment issues, pricing errors, or suspicious activity.

2. Online Payments Only

• Bookworm accepts only secure online payments through authorized payment gateways.
• Cash on Delivery (COD) is not available on our platform.
• Customers must complete payment successfully before order processing and shipment.

3. Refund Eligibility

Refunds may be approved under the following circumstances:

• Wrong product delivered
• Damaged or defective product received
• Missing items in the order
• Order cancelled within the eligible cancellation period
• Duplicate payment or failed transaction with successful debit

Customers must report issues within 24–48 hours of delivery along with supporting proof such as: product photos, packaging images, invoice copies, or unboxing videos where applicable.

4. Refund Process

• Once the refund request is reviewed and approved, the refund amount will be credited to the original payment method used during purchase.
• Refunds are generally processed within 5–7 business days, depending on bank or payment gateway processing timelines.
• Customers will receive confirmation via email or SMS once the refund has been initiated.

5. Replacement Policy

• In eligible cases, Bookworm may offer a replacement instead of a refund depending on product availability.
• Replacement requests must be raised within the specified reporting period after delivery.
• Replacements are subject to verification of the reported issue by our support team.

6. Non-Refundable Items

The following items may not be eligible for cancellation, return, replacement, or refund:

• Products that are not damaged, defective, or incorrectly delivered
• Used, damaged, or altered products after delivery
• Special order or limited-edition products
• Discounted, clearance, or promotional sale items
• Digital products, eBooks, gift cards, or downloadable content (if applicable)

7. Damaged Package Handling

• Customers are advised to inspect the package at the time of delivery.
• If the outer package appears tampered with or visibly damaged, customers should refuse delivery or immediately report the issue to our support team.

8. Fraud Prevention

Bookworm reserves the right to refuse refunds, replacements, or cancellations in cases involving suspicious activity, repeated misuse of refund requests, or policy abuse.

9. Contact Information

For cancellation, refund, or replacement assistance, please contact us:

Email: kris.bookworm@gmail.com

Phone: +91 98450 76757

Location: Bengaluru, India