Shipping Policy

Welcome to Bookworm.in. This Shipping Policy outlines the terms related to order processing, shipping, delivery, cancellations, and customer responsibilities for orders placed through our website or mobile application in 2026.

1. Order Processing

• Orders placed on Bookworm are generally processed within 1–2 business days after payment confirmation.
• Orders placed on weekends, public holidays, or outside business hours will be processed on the next working day.
• During high-demand periods such as festive sales, book launches, or promotional events, processing times may be slightly extended.

2. Shipping & Delivery Timelines

• Estimated delivery timelines vary depending on the delivery location and courier partner availability.
• Metro city deliveries are generally completed within 2–5 business days.
• Non-metro and remote locations may require 4–8 business days.
• Delivery timelines are estimates and may be affected by: weather conditions, traffic, public holidays, courier delays, strikes, or unforeseen operational issues.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed clearly during checkout before payment confirmation.
• Shipping fees may vary depending on: order value, delivery location, weight, shipping speed, or active promotional offers.
• Free shipping may be available on selected products or minimum order values as part of ongoing offers.

4. Order Tracking

• Customers will receive order confirmation and shipment tracking details via SMS, email, or WhatsApp after dispatch.
• Tracking updates are dependent on the courier partner system and may take some time to reflect.

5. Order Cancellation

• Orders can be cancelled only before they are marked as “Shipped” or “Out for Delivery.”
• Once shipped, cancellation requests may not be accepted.
• Any operational or courier charges incurred due to late cancellation requests may be deducted from refunds.

6. Customer Responsibilities

• Customers are responsible for providing accurate delivery information including: name, address, PIN code, and phone number.
• Bookworm shall not be liable for delivery failures caused by incomplete or incorrect information.
• Additional re-delivery charges may apply if delivery fails due to: customer unavailability, refusal to accept the order, incorrect address, or restricted access locations.

7. Delivery & Acceptance

• An order is considered delivered once received at the provided delivery address.
• If customers instruct delivery partners to leave parcels unattended or with another person, Bookworm shall not be responsible for loss, theft, or damage thereafter.
• Customers are advised to verify the package condition and ordered items during delivery.
• Any missing, damaged, or incorrect items must be reported within 24 hours of delivery.

8. Cash on Delivery (COD)

• Cash on Delivery may be available for selected locations and orders.
• Customers are responsible for making the correct payment amount to the delivery partner.
• Bookworm shall not be liable for payment disputes after successful collection by the courier partner.

9. Promotions & Offers

• Promotional offers, discounts, loyalty credits, or coupon codes may be introduced from time to time.
• Bookworm reserves the right to modify, suspend, or discontinue any offer without prior notice.

10. Product Information

• Customers are requested to review product details carefully, including title, author, edition, language, pricing, and stock availability before ordering.
• By placing an order, you agree to the product specifications and sale conditions mentioned on the product page.

11. Contact Information

For any shipping, delivery, or order-related queries, please contact us:

Email: kris.bookworm@gmail.com

Phone: +91 98450 76757

Location: Bengaluru, India